Refund Policy

We have a 14 day refund policy on non-personalized items – this means you have 14 days after receiving your item to request a refund.

Unfortunately, due to their nature, the refund policy does not apply to the following:

• Personalized artwork
• Personalized banners
• Digital downloads
• Sale items or gift cards
• Purchases beyond 14 days from receipt of your item

To be eligible for return your item must be in the same condition as you received it and in the original packaging. You will also need the receipt or proof of purchase.

 

Start a Return:

To start a return, please email us a message from the ‘Contact Us’ page. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will forward instructions on how and where to send your package.

It is your responsibility to pay the shipping costs associated with returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, consider using a trackable shipping service or adding shipping insurance.

Please use your local postal service provider (Canada Post, USPS, etc.) – return shipments from courier services will not be accepted.

Once your return is received and inspected, we will send an email to notify you that we have received the returned item. We will also notify you whether the refund is approved or rejected. If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment – within 1 to 3 business days.

Please keep in mind it may take some time for the refund to show on your billing statement.