FAQ's
QUOTES
I found a set I love but I want a different quote I saw on your site. Can I change it?
Yes, you can. If you see another quote on my site you like better, simply include the changes in the notes when you checkout and I can swap them free of charge. If I'm at all unsure of what you want, I'll email you a preview to confirm prior to printing.
I found a set I love but want a quote you don't offer. Can I get a custom quote?
Most likely, yes :). However, since some quotes are copyrighted, please email lynn@blossomtraildesign.com with the quote you'd like before making your purchase. If this is something I'm able to accommodate, there will be a $10 custom design fee.
SHIPPING
How much does shipping cost?
Standard shipping (3-10 days) starts at $12. Orders greater than $100 ship free throughout Canada and the US. Please see our detailed shipping charges on our 'Shipping' page.
Need your order sooner? Email me for rush shipping quotes at lynn@blossomtraildesign.com.
When will my wall art order ship?
As wall art orders are customized based on your needs, production time usually runs around 5-6 business days (Monday-Friday). I ship through Canada Post and, depending on your location, it generally takes 3-10 days for products to arrive. If you need your item sooner please email lynn@blossomtraildesign.com before you place your order.
Uh oh, Canada Post lost my package!
Packages that are marked as delivered, but are “not received” are your responsibility to track down. I truly wish I could help more, but I am not able to track them down on my end. I do not issue refunds on lost packages.
CUSTOM DESIGN
Will my child's name look good on your products?
Yes, of course! All products are designed to order with the details you provide. I use standard templates to create each design, but I adjust each individual order to make sure your little one's name will look great! Since name's vary in length, the exact size and placement of your little one's name may vary from what's shown in my photos.
Do you offer custom colors?
All font colors can be customized to suit your needs. If you're looking to coordinate with a specific item you picked for your nursery, please send a photo to lynn@blossomtraildesign.com before you purchase - I'll see what I can do for you!
I looked at my order and realized I spelled my little one's name wrong, please help!
If you notice an issue with the details for a custom order please email me at lynn@blossomtraildesign.com within 24 hours of purchase and I will do my very best to make sure it gets corrected. But, please note that I am not responsible for any misspellings that appear in the original order form unless notified within 24 hours of your purchase.
If you catch the mistake "after" 24 hours please still reach out to me. I will do my very best to change it, or offer you a discounted price to redo the item.
Do you offer RETURNS?
I offer a 14 day refund policy on non-personalized items. However, please note that, due their personal nature, personalized items are excluded from the refund policy.
I do not accept returns, exchanges, or cancellations (unless notice is given within 24 hours of purchase) on personalized artwork and banners. However, if there is an issue with your order, or you have any questions, please do not hesitate to contact me at lynn@blossomtraildesign.com.
Unfortunately, we cannot offer a refund or exchange beyond 14 days of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
*Personalized items
* Gift cards
* Downloadable products
* Any item not in its original condition, is damaged or missing parts for reasons not due to my error
* Any item that is returned more than 14 days after delivery
I truly hope that each item purchased will become a treasured keepsake. If for any reason you are unhappy with your purchase, please reach out and I will do what I can to make it right for you!